It Never Hurts To Ask Questions

What types of services do you offer?

We provide installation, maintenance, and repair for fireplaces, furnaces, air conditioners, heat pumps, ductless systems, air quality products, water heaters and thermostats. Emergency services are also available.

Is there a charge for a home assessment?

There is no charge for a home assessment. Whether you’re looking at a new fireplace or need a furnace, air conditioning, or water heater evaluation, our team will visit your home at no cost. We’ll assess your space, review your needs, and guide you toward the best solutions.

How do I know if my HVAC system needs repair or replacement?

Signs your system may need attention include uneven heating or cooling, unusual noises, rising energy bills, or frequent

What should I bring when buying a fireplace?

Whether you’re upgrading a wood-burning fireplace, installing a gas insert, or adding an electric fireplace, it helps to bring the following information:

• The full dimensions of your fireplace cavity (width × height × depth)
• The depth of the lintel (the thickness of the material above the opening)
• Photos of your current fireplace and the surrounding area—both inside and outside your home

Providing these details allows our team to recommend the best option and ensure a perfect fit for your space.

How do I know which fireplace is right for my home?

Our team is fully trained to assess your current setup and recommend the best fireplace for your needs and space. For guidance, contact our Sales Department at (519) 652-2774.

Do you offer 24-hour service for HVAC systems and fireplaces?

Yes. We offer 24-hour service, 7 days a week, for all your heating and cooling needs—including furnaces, air conditioners, water heaters, and fireplaces. If you require immediate assistance, please call our 24-hour priority emergency line: (519) 652-0416.

How do I book a service inspection, and is there a charge?

Yes, there is a fee for a service inspection. The cost depends on the type of equipment—such as a fireplace, furnace, air conditioner, or water heater—and the complexity of the inspection required.

To book your inspection:

1. Call our service team at (519) 652-0416.
2. Let us know the type of equipment you need inspected.
3. We’ll schedule a convenient time and inform you of the inspection fee.

This ensures you know exactly what to expect before we arrive.

How often should I have my HVAC system serviced?

For best performance and efficiency, have your furnace and air conditioner professionally inspected at least once a year—ideally furnaces before heating season and air conditioners before cooling season.